Returns & Exchanges

At GVC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Please read our Returns and Exchanges Policy carefully before making a purchase.

Return Eligibility

Customers may request a return within [7/14] days after receiving their order.

To qualify for a return:

The item must be unused, unworn, and unwashed.
The item must be in its original condition.
Original tags, labels, and packaging must still be attached.
Proof of purchase or order confirmation must be provided.

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or exchanged:

Underwear and innerwear
Swimwear
Customized or personalized items
Sale or clearance items
Gift cards

Exchanges

Customers may request an exchange for:

Wrong size
Wrong color
Defective item
Incorrect product received

Exchanges are subject to product availability.

If the requested replacement item is unavailable, customers may choose:

Store credit
A different item of equal value
Refund (if approved)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Contact us within 48 hours of delivery.
Provide clear photos of the item and packaging.
Include your order number in the message.

We will review the issue and arrange a replacement or refund where applicable.

Return Process

To initiate a return or exchange:

Contact our support team through email or WhatsApp.
Provide your order number and reason for return.
Wait for return approval and instructions.
Ship or deliver the item back to us.

Returns sent without approval may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Original shipping fees are non-refundable unless otherwise stated.

Refunds

Once we receive and inspect the returned item:

Approved refunds will be processed within [5–10] business days.
Refunds may be sent through:
- Mobile Money
- Bank transfer
- Original payment method

Processing times may vary depending on the payment provider.

Late or Missing Refunds

If you have not received your refund:

Check your bank or Mobile Money account again.
Contact your payment provider.
If the issue continues, contact our support team.

Order Cancellation

Orders may only be canceled before they are processed or shipped.

Once an order has been shipped, cancellation may not be possible.