Privacy Policy
At GVC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
By using this website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment details (processed securely through payment providers)
Account Information
- Username and password
- Order history
- Wishlist or saved items
Technical Information
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and analytics data
How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Improve website performance
- Send order updates and notifications
- Prevent fraud and unauthorized activities
- Send promotional emails or SMS (only if you agree)
Payment Information
Payments are processed securely through trusted third-party payment providers such as:
- Paystack
- Mobile Money providers
- Debit/Credit Card processors
We do not store your full card details on our servers.
Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Analyze traffic and user behavior
- Personalize shopping experiences
Users may disable cookies through their browser settings, but some website features may not function properly.
Sharing of Information
We do not sell or rent customer information.
We may share information with:
- Delivery and courier companies
- Payment processors
- Website hosting providers
- Legal authorities if required by law
All third parties are expected to protect your information securely.
Data Security
We implement reasonable security measures to protect your personal information from:
- Unauthorized access
- Data breaches
- Misuse or alteration
However, no online system can guarantee complete security.
User Rights
Users may:
- Request access to their personal information
- Request correction of inaccurate data
- Request deletion of their account or data
- Unsubscribe from marketing communications at any time
Requests can be made through our contact information below.
Retention of Data
We retain customer information only as long as necessary for:
- Order fulfillment
- Legal obligations
- Business operations
- Dispute resolution
Third-Party Links
Our website may contain links to third-party websites or social media platforms.
We are not responsible for the privacy practices of external websites.
Children’s Privacy
Our website is not intended for children under the age of 13 without parental supervision.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.
Continued use of the website means you accept the updated policy.