Frequently Asked Questions
Return Eligibility
Customers may request a return within [7/14] days after receiving their order.
To qualify for a return:
- The item must be unused, unworn, and unwashed.
- The item must be in its original condition.
- Original tags, labels, and packaging must still be attached.
- Proof of purchase or order confirmation must be provided.
We reserve the right to reject returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Underwear and innerwear
- Swimwear
- Customized or personalized items
- Sale or clearance items
Exchanges
Customers may request an exchange for:
- Wrong size
- Wrong color
- Defective item
- Incorrect product received
Exchanges are subject to product availability.
If the requested replacement item is unavailable, customers may choose:
- Store credit
- A different item of equal value
- Refund (if approved)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery.
- Provide clear photos of the item and packaging.
- Include your order number in the message.
We will review the issue and arrange a replacement or refund where applicable.
Return Process
To initiate a return or exchange:
- Contact our support team through email or WhatsApp.
- Provide your order number and reason for return.
- Wait for return approval and instructions.
- Ship or deliver the item back to us.
Returns sent without approval may not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
- Original shipping fees are non-refundable unless otherwise stated.
Refunds
Once we receive and inspect the returned item:
- Approved refunds will be processed within [5–10] business days.
- Refunds may be sent through:
- Mobile Money
- Bank transfer
- Original payment method
Processing times may vary depending on the payment provider.